Privacy policy

This Privacy Policy describes how BetterSchool LLC (also referred to as "we," "BetterSchool," or "us") collects, uses, discloses, transfers, stores, retains, or otherwise processes your information when you (whether on your own behalf or on behalf of another) use BetterSchool's website (betterschool.com) (the "Website") or services (collectively "Services").

This Privacy Policy applies to information collected in connection with your access to and use of our Website and Services. By continuing to use our Website or Services, you agree to be bound by this Privacy Policy and consent to the practices described herein. For any privacy-related questions, please use our contact page.

When using our Website or Services, or otherwise interacting with BetterSchool, you consent to the collection, transfer, storage, processing, disclosure, and use of your information as described in this Privacy Policy.

This Website caters to two different types of users who may be subject to different terms in accordance with this Agreement:

Parents/Guardians/Group Organizers: Parents, guardians, teachers, and other adults purchasing on behalf of children use the platform to browse and purchase tickets to educational events for their children. All purchasers on behalf of children must have the permission of the parent or guardian of the child to do so. Children under 18 are not permitted to use the platform directly.

Event Hosts: Event Hosts use the platform to post family-friendly educational events. Event Hosts may be either individuals or businesses. Events posted to the Website must provide clear details about the event, such as a picture, event title, learning objectives, event description, location, date, time, target student age range, ticket types, prices, and quantity.

Marketing emails from us will always have instructions on how to "opt-out." If we have sent you a promotional email you may "opt-out" or you may send us a return email asking to be omitted from future email distributions.

If you have purchased tickets to an event the Event Host may email you directly with pertinent information relating to that event. Event Hosts are required to keep all email correspondences with event attendees relevant to the event and are not permitted to use the email features to promote other events or for business purposes unrelated to the event at hand. If an Event Host is violating this policy please inform us immediately.

While attempts to mask your email will be made there is no guarantee that the Event Host will not be able to see your email. Only Event Hosts of events that you have purchased tickets to will be able to email you directly.

If you are an Event Host your personal or business email (whichever is provided when you submit the event) will be visible to confirmed attendees of your events.

We collect information ("Information") you provide when you:

• Navigate through our Website;
• Purchase tickets to an event using our Website;
• If you are an Event Host, when you create an event; and/or
• When you communicate with us or otherwise interact with our Services.

We collect the following information from your use of the Services:

Information you provide directly to us when purchasing tickets to an event using our Website (collectively "Application Information")

Applicable Information for Parents/Guardians/Group Organizers that is collected when you purchase tickets to an event includes but is not limited to the following:

• First and last name
• Email and mailing address
• Number and type of tickets purchased
• Country and zip code

Applicable Information for Event Hosts that is collected when you create an event includes but is not limited to the following:

• Email
• Password
• A cover photo for your event
• The event's name
• Start date and time (end date and time optional)
• Whether the event repeats and how often
• The event's location
• A description of the event
• Learning objectives for the event
• Student Age Range for the event
• Types of tickets available
• Quantity and price for all ticket types
• Whether children under a certain age are free

Additional information we collect:

• Electronic information such as characteristics of the web browser and device you use to access our Services
• Geolocation data, which includes the location of your device
• Internet or other electronic network activity information, which includes information about how you use and interact with our Services, including:
  • Your access time, browser type, and language
  • The domain name of your internet service provider
  • Other attributes about your browser
  • Any specific page you visit on our Website
  • Content you view and features you use
  • The date and time of your use of the Services
  • Your search terms
  • The website you visited before you visited or used our Website
• Online identifiers, including:
  • IP address and unique personal identifiers (including device identifier)
  • Cookies, beacons, pixel tags, mobile ad identifiers, and similar technology
  • Customer number, unique alias, and other identifiers
• Inferences drawn from any of the information above to create a profile about you that may reflect, for example, your preferences, characteristics, and behavior, including for security purposes or to enhance our Services to you

NOTE for Parents/Guardians/Group Organizers: While you will be asked to enter your credit card information when purchasing tickets such as credit card number, expiration date, CVC code ("Credit Card Information") this information is handled by Stripe and is not stored on our server. Stripe is a payment processing service provided by Stripe Inc. ("Stripe"). All such Credit Card Information is subject to Stripe's Services Agreement and Privacy Policy:

• https://stripe.com/legal/ssa
• https://stripe.com/gb/privacy

As an event host using BetterSchool to post and manage events you are required to create your own account with Stripe to handle payments for event ticket sales. Stripe, a third-party payment processor, handles all vendor accounts and payment processing for our Event Hosts. Please note that BetterSchool does not store any of the information required to set up a Stripe account on our servers.

Stripe may require the following information among other things to set up a vendor account: Full Legal Name, Date of Birth, Email Address, Phone Number, Business Name, Business Address, Business Phone Number, Business Website, Industry, Business Structure, Tax Identification Number (EIN or SSN), and Bank Account Details (account number and routing number) to process payments.

To become a verified vendor with Stripe (which is optional but enables faster payout for your ticket sales) you may be required to provide among other things a form of identity verification (e.g. passport, driver's license), proof of address, and any other information required by Stripe. Stripe may request additional information based on the specific business structure or risk assessment of a given Event Host. Again, this information is collected through and handled by Stripe, not BetterSchool.

For more details on how Stripe handles Event Host information please refer to Stripe's Services Agreement and Privacy Policy (links above).

Stripe Protections. All payments made through our Website are processed and distributed through Stripe. All payment processing data entered in connection with such payment processing is stored behind a firewall on Stripe databases and subject to their data storage practices. To the best of our knowledge Stripe encrypts all credit card data in accordance with Payment Card Industry Data Security Standard (PCI-DSS) and with respect to users who are Parents/Guardians/Group Organizers only stores such information for as long as it is necessary to complete your purchase transaction before deleting it.

We may collect, use, and share information about you for the following reasons:

• To verify event attendance capacity and ticket sales.
• To allow you to use our Website or to present our Services to you.
• Improving, personalizing, and facilitating your use of our Website or Services.
• To contact you if you start but fail to complete a transaction.
• Delivering the information and support you need to complete transactions on our Website.
• To help with problems related to our Services.
• Developing new products, interactive features, and services.
• Providing, maintaining, or improving our Services, including our Website.
• Performing internal research, measuring, tracking, and analyzing usage and performance trends.
• Promoting our products and services to you.
• Conducting investigations and complying with applicable laws, regulations, legal requirements, and industry standards.
• Responding to lawful requests for information from government agencies.
• Contacting to resolve disputes, chargebacks, and collecting fees associated with use of our Services.
• To enforce or apply our Terms of Use and other applicable policies and procedures.
• Verifying your identity.
• Investigating, preventing, detecting, and reporting fraud, security incidents, or other potentially prohibited activities involving your use of our Services.
• Protecting the rights, property, or safety of our company, our customers, or others if we believe disclosure is necessary or appropriate. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• For any other reason we may tell you about from time to time.

We may disclose aggregated information about our users and information that does not identify any individual without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To the Event Host, event venues, event vendors, and others involved in hosting the events for which you purchase tickets.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding in which personal information held by us about our Service users is among the assets transferred.
• With our service providers who help us maintain our Services in the areas of fraud detection and identity verification.
• With financial institutions, payment networks, payment card associations, and other entities that help us provide the Services, such as Stripe.
• With companies that help us operate the service on our behalf, including hosting, payments, maps, fraud prevention, and privacy-friendly analytics.
• To fulfill the purpose for which you provide it.
• With your consent, at your direction, at the time you choose to share your information.
• For any other purpose disclosed by us when you provide the information.

This Privacy Policy does not apply to any third-party web sites, applications or software that integrate with the Services or any other third-party products, services or businesses including submerchants. You are encouraged to review the privacy statements of these other websites before providing them with your personal information. In addition, the use of cookies by our service providers or other third parties is not covered by this Privacy Policy; we do not have access to or control over these cookies or any information gathered or collected by them.

BetterSchool uses a limited set of cookies and similar technologies to keep the site working. These are mainly used for sign-in, security, fraud prevention, checkout, and remembering basic preferences.

A "cookie" is a small text file stored by your browser. Some cookies last only for a browsing session and others remain for a longer period so we can remember a setting or recognize an authenticated session.

We currently rely on cookies and similar technologies for a few narrow purposes:

• Essential service cookies: to keep you signed in, secure sessions, and support checkout.
• Preference cookies: to remember lightweight interface settings such as sidebar state.
• Feature-specific third-party technologies: when you actively use maps, location autocomplete, or payment flows, our providers may load their own scripts or use their own technologies to deliver those features.

We do not use advertising pixels or sitewide behavioral tracking on our public pages. If that changes, we will update this policy and any related controls before rolling out the new behavior.

These technologies help us to:

• Remember your information so you do not have to re-enter it.
• Tailor our Services to your preferences.
• Protect accounts, payments, and the integrity of the service.
• Support feature-specific experiences such as maps and checkout when you choose to use them.

You can control cookies through your browser settings, but some parts of the service may not work properly if essential cookies are disabled.

We keep the public site lean on purpose. BetterSchool does not run advertising cookies or cross-context behavioral advertising on the public site.

If you use map or location autocomplete features, Google may load resources needed to show maps, places, and directions. If you enter a checkout flow, Stripe may use cookies or similar technologies that are necessary to process payments and help prevent fraud.

If your browser sends a Global Privacy Control signal, we will treat it as a request to opt out of any future sale or sharing covered by applicable law. If you have a privacy question or want to exercise a privacy right, please use our contact page.

We use privacy-friendly website analytics to understand high-level traffic patterns and site performance. Our current website analytics provider is Vercel Web Analytics.

We use this information in aggregate to understand which pages are useful, where the site is slow, and how people move through the product at a broad level. We do not use these analytics to build advertising audiences on the public site.

Vercel Web Analytics reports traffic and performance in aggregate and is designed to avoid cookie-based tracking on the public site.

We generally keep your information as long as reasonably necessary to provide you the Services or to comply with applicable law. However, even after you stop using our Services, we can retain copies of information about you and any transactions or Services in which you may have participated for a period of time that is consistent with applicable law, applicable statute of limitations, or as we believe is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce our Terms of Use or other applicable agreements or policies, or to take any other actions consistent with applicable law.

Our product and services are directed to users 18 years and older and are not intended for minors who we define as children under the age of 18. As such, we do not knowingly collect information from this age group. If you are under 18, do not use or provide any information on this Service or on or through any of its features/register on the Service, make any purchases through the Service, use any of the interactive features of this Service, or provide any information about yourself to us, including your name, address, telephone number, email address.

If any information is collected from a minor without verification of parental or guardian consent, it will be deleted. If you believe we might have any information from or about a child under 18, please use our contact page.

California Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request details about information we may disclose to third parties for direct marketing purposes. To make a request, use our contact page.

California Consumer Privacy Act

The California Consumer Privacy Act of 2018 (CCPA) requires us to provide additional privacy-related information to residents of California. If you are a California resident, please note the following about how we collect, use, and disclose your personal information, including additional rights you may have to your personal information:

Personal Information. We may collect certain categories of information about California residents such as:

• Identifiers: name, address, email address, telephone number(s), identification number, IP address, and MAC address.
• Commercial information: transaction history and how you use the Service.
• Internet or Other Electronic Network Activity: information collected through cookies and web beacons.
• Other information: information provided in the course of using our Services, including information you provide during recorded communications with our customer support team.

Sources of Personal Information. Personal information is provided directly by you (or by the devices you use) via your transactions with us and the network and when you use our Service.

Use of Personal Information. We may use your personal information as follows:

• Identifiers: To process transactions, verify identity, secure accounts, communicate with you, and comply with applicable laws.
• Commercial information: To fulfill bookings, provide support, keep records, and improve the service.
• Internet or Other Electronic Network Activity: To operate the website, prevent fraud and abuse, understand aggregate usage, and deliver map and checkout features when you request them.
• Other information: To respond to support requests and other communications you authorize through the service.

Personal Information Sold or Shared.

• Disclosure for Business Purposes: In the preceding twelve months, we may have disclosed identifiers, commercial information, internet or other electronic network activity, and other information to service providers that help us operate the service.
• Sale or Sharing for Cross-Context Behavioral Advertising: As of the date of this policy, BetterSchool does not sell or share personal information for cross-context behavioral advertising on the public site.

California Privacy Rights: As a California resident and subject to certain exceptions, you may have the right to access, correct (rectification), and/or delete your personal information. You also may have the right to request information about the personal information we have collected or disclosed for business purposes through our contact page. You may request the following information about the personal information we have collected about you during the past 12 months:

• The categories and specific pieces of personal information we have collected about you.
• The categories of sources from which we collected the personal information.
• The business or commercial purpose for which we collected the personal information.
• The categories of third parties with whom we shared the personal information.
• The categories of personal information about you that we disclosed for a business purpose and the categories of third parties to whom we disclosed that information for a business purpose.

To protect your privacy and security, we will verify your identity before responding to such requests and may request you provide us your name, email, and transaction history or additional proof where necessary. You will not be penalized for exercising your rights to your personal information.

Your Privacy Choices. BetterSchool does not sell or share personal information for cross-context behavioral advertising on the public site. If your browser sends a Global Privacy Control signal, we will treat it as a request to opt out of any future sale or sharing covered by applicable law. You can also contact us through our contact page if you want help exercising a privacy right.

If you have a Nevada mailing address, we are providing this notice pursuant to Nevada law. For more information, you can contact BetterSchool at 1442 Pottstown Pike #1012, West Chester, PA 19380-1271 or you can contact the Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; telephone number: 702-486-3132; email: Aginfo [at] ag.nv.gov.

If you have a complaint, first contact us through our contact page. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294; 877-276-5554 (toll free); www.dob.texas.gov.

If you have a Vermont mailing address, we will not share personal information we collect about you with non-affiliates unless the law so allows or you provide authorization.

We may update this Privacy Notice from time to time. If we modify this Privacy Notice, we will post the revised Privacy Notice to the Website, and we will also revise the "Effective Date" as stated above. If we make material changes in the way we use personal information, we will notify you by sending you an email. If you disagree with these changes, you may discontinue the use of our Services at any time. If you keep using our Services after receiving the notice of the changes, you consent to any amendment of this Privacy Notice. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date and deliverable email address for you and for periodically visiting our Website and this privacy policy to check for any changes.

If you have questions or concerns regarding this Privacy Policy or any feedback pertaining to our Services, please use our contact page or contact us at:

BetterSchool LLC
1442 Pottstown Pike #1012
West Chester, PA 19380-1271

You can also reach us through our contact page.